Hoyehh Wordmark

Privacy Policy

Last updated January 2025

HOYEHH ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hoyehh.club and use our services.

1. Information We Collect

Information You Provide

  • Account Information: Name, email address when you create an account
  • Order Information: Shipping address, billing address, phone number, payment information
  • Communications: Information you provide when contacting us or leaving reviews

Information Collected Automatically

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Information: Pages visited, time spent on pages, referring URLs, click patterns
  • Cookies: We use cookies and similar technologies to enhance your experience and analyze usage

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about orders, products, and promotions
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and ensure security
  • Comply with legal obligations
  • Send marketing communications (with your consent)

3. How We Share Your Information

We may share your information with:

  • Service Providers: Third parties that help us operate our business, including:
    • Stripe (payment processing)
    • Shippo (shipping and fulfillment)
    • Resend (email communications)
    • Analytics providers
  • Legal Requirements: When required by law, subpoena, or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

4. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and cart contents
  • Understand how you use our website
  • Improve our services
  • Deliver relevant marketing

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for 7 years for tax and legal purposes.

7. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your personal information
  • Opt out of marketing communications
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected].

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request information about what personal information we collect, use, and disclose
  • Right to Delete: Request deletion of your personal information
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To make a request, email us at [email protected] with "CCPA Request" in the subject line.

9. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

11. SMS/Text Message Privacy

If you opt in to our text messaging program, we collect your phone number and use it to send promotional and transactional messages. We do not share your phone number with third parties for their marketing purposes. Reply STOP to unsubscribe at any time.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our Service after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

  • Email: [email protected]
  • Address: HOYEHH, 2807 North Parham Road Ste 320 #4762, Richmond, VA 23294
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